Privacy Policy

1. Introduction & Commitment

Welcome to Lavendra Beauty Lounge. We are deeply committed to respecting and protecting the privacy of our valued guests. This Privacy Policy details how we collect, use, store, and safeguard your personal information when you visit our luxury lounge, use our website, or interact with our booking systems.

In alignment with our high quality standards, we apply meticulous data handling practices to ensure your serene and therapeutic experience is fully supported by secure and respectful privacy standards.

2. Information We Collect

To offer you custom-crafted beauty transformations and specialized treatments, we collect the following categories of information:

• Contact Information: Your name, phone number, email address, and messaging handle (e.g., WhatsApp details) for scheduling.
• Booking & Service History: Dates of appointments, preferred stylists, treatments received (hair, facials, waxing, nails, massages), and notes on customized formulas.
• Health & Sensitivities (Optional): Client declarations regarding skin sensitivities, allergies, or physical conditions to guarantee the safety of organic facials, waxing, and massage therapies.
• Technical Information: Standard analytics, IP address, and cookie details collected during website interactions to help optimize our online guest experience.

3. How We Use Your Information

Your data is processed strictly for the following purposes:

• To schedule, confirm, modify, or send reminders for your appointments via SMS or WhatsApp.
• To custom-tailor service treatments based on your styling records, skin compatibility, and personal preferences.
• To securely process payments and manage invoices.
• To evaluate and improve our luxury service offerings in alignment with customer feedback.
• To send occasional details on exclusive lounge events or bespoke seasonal packages (only if you opt-in to marketing).

4. Data Retention & Security

We prioritize the protection of your personal records. We employ secure electronic databases and administrative protocols to prevent unauthorized access, alteration, or disclosure.

Client profiles, custom hair color formulas, and skin care profiles are kept only as long as necessary to maintain continuous styling service for your subsequent visits. Sensitive physical health declarations are securely handled and kept strictly confidential.

5. Sharing of Information

Lavendra Beauty Lounge will never sell, rent, or trade your personal information. We only share relevant details with trusted third-party service providers (such as digital booking systems and secure payment gateways) strictly necessary to carry out booking transactions and notify you of scheduled services.

6. Your Rights & Choice

You maintain full control over your personal records:

• You may opt-out of styling notifications, SMS reminders, or newsletter circulars at any point by contacting us directly.
• You can request a copy of the styling notes or details we maintain on your behalf, or request that your profile be permanently removed from our databases.